Privacy policy

At Scoop Whole Beauty UAE, operated by Scoop Wholefoods General Trading LLC, we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, and protect your data when you interact with our website.

1. Information We Collect

When you visit or use our website, we may collect the following information:

  • Name, email address, phone number

  • Billing and delivery addresses

  • Payment details (processed securely and not stored)

  • Order history and preferences

  • IP address, device type, browser information

  • Website usage and analytics data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate order updates and service messages

  • Improve website functionality and user experience

  • Prevent fraud and ensure security

  • Send marketing communications only with your consent

3. Payments & Data Security

All payment transactions are processed through secure, PCI-DSS compliant payment gateways.

We do not store credit or debit card information on our servers.

We implement appropriate technical and organisational safeguards to protect your data.

4. Sharing of Information

We do not sell or rent your personal information.

Your data may be shared only with:

  • Payment processors

  • Delivery and logistics partners

  • Technology providers (e.g. website hosting)

  • Legal authorities when required by law

All partners are required to maintain confidentiality and security standards.

5. Cookies

We use cookies to:

  • Improve website performance

  • Analyse traffic

  • Personalise content

You may disable cookies via your browser settings, though this may affect site functionality.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (subject to legal obligations)

  • Opt out of marketing communications at any time

Requests can be made by contacting us using the details below.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.

This website does not provide services or products to OFAC-sanctioned countries.

10. Contact Information

If you have any questions about this Privacy Policy or your personal data, contact us at:

Scoop Whole Beauty UAE
Scoop Wholefoods General Trading LLC
GF-21, Springs Souk, Al Thanayah Fourth
Dubai, UAE
📞 +971 58 551 6802
📧 hello@scoopwholebeauty.ae