GENERAL FAQs

We offer samples for selected foundation products so you can test shade, feel, and wear before purchasing a full-size product. Samples are available online while stocks last.

All orders are packaged with sustainability in mind. Where possible, packaging materials are recyclable or compostable and selected to protect your products during transit while minimising environmental impact.

Scoop Whole Beauty UAE currently delivers within the United Arab Emirates. Delivery availability is confirmed at checkout.

Orders are typically processed within 1 business day. Estimated delivery windows are shown at checkout and may vary depending on location and demand.

At present, Scoop Whole Beauty UAE products are available online and at Scoop Wholefoods Store at Springs Souk.

We accept Amex, Visa and Mastercard credit/debit cards, Apple pay and Google pay. All payments are processed securely in AED.

We unfortunately do not accept exchanges or refunds for Scoop Whole Beauty products that were ordered online in our Scoop Wholefoods stores. Please see our Returns & Refunds page for more information on how we can assist you with exchanges, refunds and returns.

Due to the nature of mineral makeup we use natural minerals, which are essentially finely ground rocks. In order to be organic, we would have to compromise on quality in order to achieve the effectiveness of our products, as only plant based ingredients can be deemed organic. That is why you will see 'plant & earth' based on our packaging. All other ingredients that are not minerals, are often organic however we will always choose fair trade over organic if we are unable to have both. It is vital to us that every person involved in the making of our cosmetics is treated ethically and fairly.

Yes, absolutely all our products are 100% vegan. We are committed to using only premium ingredients that are purely plant and earth derived, 100% cruelty free and absolutely never tested on animals.

No, we do not use any palm oil or palm derived ingredients in our products.

The mica used in all Scoop Whole Beauty products is fair trade, meaning it is ethically sourced from suppliers who are active members of the Responsible Mica Initiative.

No, all our products are free from any nano-sized particles, including titanium dioxide.

All products are not processed in a nut or wheat free facility. We do have coconut and soy derived ingredients in our products. If you have any questions regarding allergies, please contact us at hello@scoopwholebeauty.ae

Once a product is opened, it's life span varies anywhere from 6-12 months, depending on the product. All life span recommendations can be found on our packaging. Just look for the opened jar and numerical indicator such as 6M or 12M.

Yes! Our Full-Loop Pure Mineral Powder Foundation is tested and certified SPF 24+

Aluminium plates, glass bottles, and bamboo containers can be recycled after cleaning, in accordance with local UAE recycling guidelines.

We offer a complete closed-loop system to refill your products whereby you can come into our retail outlet (Scoop Wholefoods at Springs Souk) and simply refill your containers with your favourite products. Please ensure all bottles and jars and clean and dry, or all powder foundation boxes have simply not been touched as they are naturally antibacterial. Simply ask our friendly in-store team for assistance. All metal plates can simply be recycled and repurchased to place back into your compacts, whether it be mascara, eyeshadows or blush/bronzer. If you cannot get to a store you can purchase refills online too! The only things that we can't refill are our lipsticks and lip glosses, but watch this space!

When you're ready to clean your bottle simply wash with warm soapy water. When it comes to the pump, simply rinse thoroughly with warm water, then fill your warm now-empty bottle with more warm soapy water, insert the pump mechanism, and pump several times until the pump and tube are clear. Allow both to dry fully before refilling in store or recycling your bottle and inserting your pump into your new refill bottle.

This one is the easiest. Simply do nothing. Make sure to never put makeup brushes directly inside the powder foundation section as this can introduce bacteria into those sterile environment. If this practice is maintained, you can simply remove the sifter when your refill arrives, or you visit a Scoop Wholefoods store for a closed-loop refill. Do not wet the inside of the container or use a damp cloth. Always keep dry. Never submerge in water.

If you are a content creator and would like to collaborate, please kindly email us directly at hello@scoopwholebeauty.ae. Thank you.

Kindly email us if you are planning to purchase large amounts frequently and we may be able to offer industry discounts on a case by case basis as well as bulk products in sustainable packaging. Please get in contact at hello@scoopwholebeauty.ae 

We'd love to hear of your interests in collaborating or sponsorships. Please do keep in mind that we do not accept all offers as a large portion of our collaborative efforts go into working with charities to reduce our carbon footprint, so we must be selective. Please email us at hello@scoopwholebeauty.ae and we will reach out if the opportunity is something we would like to discuss further.

This is nothing to be concerned about, and can happen with cake mascara, especially if you pour it into a thin and rigid plate. Simply wet the back a little and place back in to set. It will not affect the functionality of the product.